Dear Customer,

Thank you for choosing Sacred Lotus Love products.

Due to a change in Amazon TOS (Terms of Service), we are no longer able to offer an extended guarantee on products bought via Amazon.com, nor offer detailed instructions. Should you require product assistance, please contact Amazon.com via your account and they will arrange a replacement or full refund should you have any issues within 30 days.

If you bought a Sacred Lotus Love product directly from our store – Thank you!

Please contact us directly via the order confirmation email we sent you, and we will be able to support you fully!

Warm regards,